You have questions. We have answers.
Do you deliver nationwide in the US?
We proudly ship to all 50 US States, PO Boxes and Military addresses via USPS, UPS, or FedEx.
Are your products authentic Filipino items?
Yes. Kapamilya Foods offers 100% authentic Filipino products sourced from trusted suppliers and brands. We carefully select items to ensure they represent the quality and taste of the Philippines, so you can enjoy the same flavors you would find back home.
Where do you ship from?
We ship products from our warehouse located in Carson, California via USPS, UPS, or FedEx.
How long does delivery take?
Delivery times may vary depending on location, product availability, and shipping method selected at checkout.
Most orders arrive in approximately 3-7 business days after processing. You will receive a tracking number once your order has shipped so you can follow your delivery in real time.
How much is shipping?
We offer standard shipping on all orders $70 and up. Orders under $70 ship for a flat rate of $12.
Important: Hawaii & Alaska are not eligible for free shipping and ship for a flat rate of $20.
What if an item is out of stock?
Out-of-stock items will be clearly marked on the website and cannot be added to cart until they are available again.
You can click the "Notify When Available" on the product page to receive an alert once the item has been restocked.
Do you offer refunds or replacements?
Shipping options may vary depending on the products in your order and your location. Available options will be shown during checkout.
Do you ship frozen or temperature-sensitive items?
Availability of frozen or temperature-sensitive items may vary. Product pages will indicate if special handling applies.
How are food items packed?
Products are packed carefully to help maintain quality during transit. Packaging methods may vary depending on the type of item ordered.
Can I modify or cancel my order after placing it?
Once an order is placed, processing begins quickly. Changes or cancellations may not always be possible. Please contact us as soon as possible if you need assistance.
What should I do if I receive a damaged or incorrect item?
If there is an issue with your order, please contact us with your order number and details so we can assist you accordingly.
Are the product images accurate?
We aim to display products as accurately as possible. Packaging may vary slightly due to manufacturer updates.
How can I contact customer support?
You can reach us through the Contact Us page or via e-mail. Our team will be happy to assist you.le for your customers.
